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QUESTION 21
You are an accounts receivable manager.
You company wants its top 10customers in August to receive a best-selling product at a reduce price.
You need to establish a price.
Which two actions should you perform to configure Microsoft Dynamics AX Distribution and Trade for this task? Each correct answer presents part of the solution.

A.    Set up the item sales price in the released product table.
B.    Set up a Customer group for the 10 customers to be assigned to.
C.    Set up a price/discount journal.
D.    Set up a Price/Discount group for the 10 customers.

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QUESTION 11
You department manger wants an estimate of the actual invoice amounts that you will bill for a customer this month.
However, the department manager does not want these amounts posted.
From which two types of invoices can you create a pro forma invoice? Each correct answer present a complete solution.

A.    sub ledger
B.    customer
C.    payment schedule
D.    free text

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QUESTION 1
You are creating new sales agreements for a new customer.
The commitment type is configured to be product quantity commitment.
Which two settings are available for this type of agreement and unavailable for other types of agreements? Each correct answer presents a complete solution.

A.    Amount
B.    Unit
C.    Discount
D.    Quantity

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QUESTION 71
You have a queue named Support.
You need to ensure that when a customer who has an active entitlement sends an email message to the Support queue, a case record is created automatically.
Which three field values should you set for the new automatic record creation and update rule? Each correct answer presents part of the solution.

A.    Set the queue field to your personal queue.
B.    Set the source type to Email
C.    Select Create records for email from unknown senders.
D.    Select Create case if a valid entitlement exists for the customer.
E.    Set the queue field to Support.

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QUESTION 61
Your company has a Dynamics CRM organization that has the following characteristics:

– The organization has 1,000 active users.
– The users access CRM by using the web client and mobile devices.
– Managers are responsible for updating all of the account records.
– All of the users are responsible for creating and updating case records.

The company is evaluating whether to implement Unified Service Desk.
You need to identify the characteristic of the company that will prevent the successful use of Unified What should you identify?

A.    Managers are responsible for updating alt of the account records.
B.    The users access CRM by using the web client and mobile devices.
C.    The company has 1,000 active users.
D.    All of the users are responsible for creating and updating case records.

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QUESTION 51
The Base currency for your Dynamics CRM organization is US dollars.
You have an order that has a transaction currency in euros.
You need to identify which events will cause the exchange rate for the order to be recalculated. Which two events should you identity? Each correct answer presents a complete solution.

A.    The currency of the order record is updated.
B.    The exchange rates are updated in CRM.
C.    The order record is opened.
D.    The record state of the order record changes.

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QUESTION 41
You are working on a case that pertains to a common issue encountered by customers.
You discover a new solution to resolve the issue.
You need to ensure that all users can find the new solution.
What should you do?

A.    Create a knowledge article.
B.    Create a solution file.
C.    Assign the case to a team that includes all of the users
D.    Share the case with all of the users.

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QUESTION 1
You need to create a table to serve as a data source for an SSRS report.
You estimate that this SSRS re potentially returning over 50,000 rows of data.
Which type of table should you use?

A.    an InMemory table
B.    a TempDB table
C.    an inherited table
D.    a regular table

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QUESTION 31
You plan to create a service activity.
You need to identify which resources can be added to the service activity.
What are two possible resources that you can add to the service activity? Each correct answer presents a complete solution,

A.    a user
B.    a territory
C.    a business unit
D.    a facility

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QUESTION 21
You are evaluating whether to use a standard or an enhanced service level agreement (SLA). You need to identify a characteristic of a standard SLA.
What should you identify?

A.    The SLA can be paused-
B.    The status can be tracked directly from the case form .
C.    Actions can be triggered based on specific success catena .
D.    The failure time is tracked .

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QUESTION 11
You create a new case to which an enhanced service level agreement (SLA) is applied.
The SLA states that the case will be resolved in two hours.
You work on the case for 20 minutes, and then you discover that you require a password from the customer. The customer is unavailable, so you change the status reason of the case to On Hold. Forty minutes later, the customer sends you the password and you change the status reason of the case to In Progress.
You work on the case for 30 minutes, and then you change the cases status reason to On Hold, while you wait for a response from the customer. Twenty minutes later, you receive a response from the customer and you change the cases status reason to In Progress.
You work on the case for an additional 30 minutes, and then you change the case s status reason to Resolved.
How many minutes will the Resolve By KPI display for this case?

A.    30
B.    80
C.    110
D.    140

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QUESTION 1
Your team uses the Dynamics CRM knowledge base.
You do not use the interactive service hub.
You use articles to resolve cases
You have an article template named ArticleTemplate1.
You publish articles that use ArticleTemplate1.
You need to prevent ArticleTemplate1 from being used to create any more articles.
The solution must ensure that existing articles remain available.
What should you do?

A.    Modify the properties of ArticteTemplate1.
B.    Delete ArticteTemplate1.
C.    Deactivate ArticleTemplate1.
D.    Remove ArticleTemplate1 from the default solution.

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