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Following questions and answers are all new published by SAP Official Exam Center: (The full version is in the end of the article!!!)

QUESTION 17
You have found an SAP Note related to a customer’s message and would like to send this to the customer. What status should the message be changed to?

A.    Proposed Solution
B.    In Process
C.    Sent to SAP
D.    Sent to Support

Answer: A

QUESTION 18
What are the goals of the enablement program for SAP PartnerEdge partners? (Choose two)

A.    To assist SAP PartnerEdge partners with non-technical requirements
B.    To ensure that SAP PartnerEdge program is a completely self-help environment
C.    To manage the readiness of SAP PartnerEdge partners to provide support
D.    To accelerate the ramp up of SAP PartnerEdge partners

Answer: CD

QUESTION 19
As you gain experience in solving messages you will also increase the amount of knowledge around the product. How can you reference these solutions in the future?

A.    Document solutions and share this information with your colleagues.
B.    Each customer and message is unique so previous solutions are not useful.
C.    Keep the solutions only in the previously solved messages.
D.    Contact the customer to find out what the solution was for their solved message.

Answer: A

QUESTION 20
When processing a message it is not always clear what should be documented. What is a best practice when including information in the message?

A.    Putting too much information in the internal memos makes the case confusing and harder for others to
use the information.
B.    Documenting information is not required because other colleagues will contact the customer when they
take over the message.
C.    Maintaining detailed internal memos saves time in the long run and contributes to knowledge transfer.
D.    Contact the customer each time you need detailed information about their installation.

Answer: C

QUESTION 21
Which component of SAP Solution Manager will help you to identify the latest software updates?

A.    Work Center
B.    Root Cause Analysis
C.    Implementation Content
D.    Maintenance Optimizer

Answer: D

QUESTION 22
Which of the following incidents will lead to a message being qualified as Very High?

A.    An important request for information related to a future release or patch
B.    A product customization requested through support
C.    A missing product functionality required by the customer
D.    An issue leading to business critical work that cannot be performed

Answer: D

QUESTION 23
Which of the following are features of the SAP Solution Manager? (Choose three)

A.    Test Information
B.    Bid Management
C.    The entire documentation
D.    Business Case Calculation
E.    Incident Management

Answer: ACE

QUESTION 24
How do you check for new messages for a customer in SAP Solution Manager Service Desk?

A.    This is not possible until the message is assigned.
B.    Call transaction CRMD_ORDER.
C.    Call the transaction SE80.
D.    Only the support coordinator can check for new messages.

Answer: B

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